Cancellation Policy

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Your appointment is very important to me. It is reserved especially for you.
I understand that unplanned circumstances may arise and you may need to cancel your appointment. However, when a patient does not show up for a scheduled appointment, or does not cancel with at least 24 hours notice, another patient loses an opportunity to be seen.

In the event you are unable to keep your appointment, please contact us by phone at least 24 hours prior to your appointment. If we are unable to answer, please leave a voice-mail for us. Failing to do the above, you will be responsible to pay for a cancellation fee which will be the cost of your scheduled appointment.

I truly appreciate your understanding regarding this matter.

Frequently Asked Questions

1. What should I expect from my first treatment?

I will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions that need to be addressed, and then determine if treatment is appropriate for you.

I may perform certain assessments and testing to evaluate your condition either in standing, seated, or lying down. There will be times during the treatment where I will apply stretches, movement, provide lotion for massage, and/or have you get on and off the table for re-assessments or stability exercises.

It is important to list all health concerns, and medications so I can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so I am aware if a different oil or lotion during the session.

2. What is included within the session time?

A session consists of assessments, massage, muscle testing, stretching, time for you to dress and undress and time to communicate with the therapist to make your treatment truly customized. This is done to ensure each and every treatment session you receive from Serenity Massage meets or exceeds your expectations.

3. How early should I arrive for the treatment?

New clients should arrive 10 minutes prior to their treatment to fill out paperwork and meet with me prior to their treatment. Returning clients should arrive 5 minutes prior to their session.

4. What do I wear for the treatment session?

It is advised to bring comfortable clothing to move in. There will be times during the treatment where I will apply stretches, movement, provide lotion for massage, and/or have you get on and off the table for re-assessments or stability exercises.

5. Does treatment cause pain or soreness?

This depends on the type of massage and the depth of the strokes. A light, relaxing massage that does not probe very deep into the muscles, should not hurt. With that being said, there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range.

Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body’s natural response, not against it.

6. What can I expect after treatment?

Throughout the treatment the body will undergo changes either gradually or quickly. The body needs time to work itself out. So depending how your body releases tension and reacts to different stimulus, the change can happen within the room or even afterwards when you get up and start moving around. The body often needs an ignition and as a facilitator creating changes, the body needs movement and stability to encourage proper flow and alignment so it can communicate properly with itself. My policy is you should leave feeling at least 5% better within the treatment.

7. Can my extended health care plan cover some of the treatment cost?

Yes.

Clinic Appointments

Neurocore Physiotheray & Rehab Clinic

Serving Markham, Stouffville, Richmond Hill, Toronto & the GTA

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